Blue Sky eLearn

OCTOBER 19, 2020

As an association leader, you know the importance of engaging your members. How you communicate with members and the opportunities you offer directly impact their experience with your organization and the chance that they’ll renew. However, it’s likely that your more traditional engagements are on pause.

Association Management 250

Association Management Committee Learning Management System Software 250

Associations Now

JANUARY 9, 2020

Regularly communicate information, changes, and company news so employees don’t feel out of the loop. Communicate effectively. Communicate with courtesy, show confidence, back up statements with facts, and try to avoid tentative language like ‘might,’ ‘maybe,’ ‘possibly,’ and ‘ASAP.’”. — DelCor (@delcor) January 7, 2020.

Communications 96

Communications Team Member Experience Innovation 96

Higher Logic

MARCH 24, 2020

To start, here’s a sample of some of our favorite webinars: Webinar | Why Your Association Needs a Mentoring Program in 2020. Webinar | Think Bigger: Your Customer Community Strategy Could Be Doing More. Webinar | Inherited a Community Site, Now What? Webinar | Google Analytics. Higher Logic Strategic Services.

Library 219

Library Products Video Course 219

Reid All About it

MAY 29, 2020

Discover the 5 levels of subconscious communication to avoid self-sabotage and seize opportunities. Hear how two associations responded to 2020 challenges by looking at member data in fresh new ways. See how agile analytics can help guide your 2020 decisions. The State of Community Management 2020.

San Diego 259

San Diego Strategy North Carolina Conference 259

Associations Now

JANUARY 28, 2020

Also: Print should still have a place in your communications plan. They take on important responsibilities and set the tone for a chapter’s culture, programs, and member experience. Here's why print communications are still important: [link]. — Association Adviser (@AssocAdviser) January 28, 2020.

Leadership 114

Leadership Newsletter Communications Course 114

Higher Logic

APRIL 14, 2020

But the increase in engagement isn’t the only sign we’re seeing that communities are a key communication tool for associations, their members, and their industries. Welcoming the Whole Industry to the Community. APGA uses the community as a place for members to ask additional questions.

Library 318

Library Austin eBook Learning Management System 318

Protech

MARCH 1, 2021

For most associations, it’s like 2020—the extended version. And we still face the challenge of finding creative ways to engage members and foster community connections across a digital divide. And everyone has realized that the shift to a more virtual member experience is going to be permanent. Start Where You Are.

LMS 96

LMS Tools Revenue Learning Management System 96

Reid All About it

APRIL 9, 2021

5 tips to attract and engage the next generation of leaders—excellent advice from members of ASAE’s Healthcare Community Advisory Committee. How to communicate price increases: a timely post if you’re planning to charge a more appropriate amount for your virtual events this year. from 2020 to 2027’. Quick hits.

San Diego 370

San Diego Revenue Strategy Content 370

Associations Now

FEBRUARY 11, 2020

Free up time to focus on the member experience. — Fonteva (@fonteva) February 11, 2020. For example, digital communications can be automated to save time and energy. “Creating insightful content and promoting it on the right channels is the most effective way to attract potential leads,” Sheikh says.

Marketing 95

Marketing Case Study Newsletter Content 95

Nimble AMS

FEBRUARY 3, 2022

Event management: Plan, communicate and take registrations for your events. Many consumers now expect a personalized experience from every brand interaction, and that can only come from data you collect. You can communicate with tech vendors or departments from the app for a built-in record.

Tools 141

Tools Software System Library 141

Associations Now

JANUARY 7, 2020

Most associations have a good set of digital tools available, but it might be time to take a look at ways you could use them better to make the member experience feel more relevant and real. Shaun O’Reilly, vice president of marketing at MemberSuite, thinks member engagement will remain the top challenge in 2020.

Member Engagement 97

Member Engagement Social Media Revenue millennials 97

ISAE

DECEMBER 11, 2023

Beyond your CRM, look for options that help provide sponsorship benefits, manage communication with the sponsor, and help prove ROI for the business’ investment in your organization. Her vast nonprofit experience includes roles in marketing, fundraising, and direct programming.

Nebraska 52

Nebraska Revenue Software Education 52

.orgSource

DECEMBER 18, 2023

You heard that right, one of the country’s most famous associations was having difficulty retaining members. When Tiffany became vice president of industry relations in March 2020, she sensed that the association’s approach to its members needed realignment. CMA started their transformation where I advise our clients to begin.

Analysis 88

Analysis Tools Library Industry 88

Reid All About it

JULY 3, 2020

Learn how to gather information from attendees during the registration process, implement technology to create safer events, manage session capacity, quickly and easily communicate with attendees onsite, safely facilitate onsite meetings between attendees, and enable touchless contact sharing. 2020 Engagement Trends Report. Host: PCMA.

Montana 221

Montana North Carolina Review Member Engagement 221

Protech

NOVEMBER 11, 2020

Nove mber 11, 2020 – Protech Associates, Inc. Protech), a proven association management technology provider for associations and member-based organizations, hired John Bjorn as Chief Revenue Officer. COLUMBIA, Md.

Revenue 52

Revenue Industry Maryland Class 52

Protech

JUNE 17, 2020

After shifting away from an in-person customer celebration due to the COVID-19 pandemic, Protech Associates’ Fusion 2020 Customer Conference surpassed all previous attendance records for the event. As with all other vendors , you’ll want to maintain open communication with their sales teams to learn more about their solutions.

Survey 52

Survey Conference Software Social Media 52

GrowthZone

JUNE 21, 2021

To put it simply, an AMS provides chambers of commerce with an all-in-one member management system to: Streamline operations. Manage membership data and communications. FEATURES: Member management. Communications module. Custom member portal. Member prospector. Board member reporting. Member profile.

System 148

System Software Directory Membership Management 148

Reid All About it

MARCH 5, 2021

This discussion will examine the intersectionality between the elements of change management, DEI principles, and online community management to design an equitable user experience. Host: Community By Association. Instead of shrinking in 2020, some associations expanded membership. More info/register. More info/register.

North Carolina 370

North Carolina Certificate Strategy Case Study 370

Reid All About it

OCTOBER 29, 2021

Instead, when you hear crickets, he suggests you ask board members to use specific language—he shares several examples—to express their stance on an issue or proposal. For our first in-person event since February 2020 (gasp!), Host: ASAE Professional Development Professionals Community. Sponsorship sales. More info/register.

Revenue 195

Revenue Survey Leadership Education 195

Reid All About it

MARCH 26, 2021

The webinar will cover physical distancing layouts, enforcing mask/sanitization policies, keeping attendees engaged and enjoying the event, lessons learned, and how communication between all parties has never been more important. WEC Grapevine: How We Did It – Marketing & Communications in a Pandemic World. Host: Hopskip.

Innovation 259

Innovation San Diego LMS Strategy 259

Associations Now

JANUARY 28, 2020

But she says if you move around a bit and plan far enough in advance, you can capture moments that illustrate the member experience. Here some of Asico’s tips for spotlighting your members in compelling ways through visual imagery. A post shared by ADHA (@youradha) on Jan 13, 2020 at 2:53pm PST.

Examples 121

Examples Tips Recruiting Recruitment 121

MemberClicks

DECEMBER 14, 2021

According to the 2021 Membership Marketing Benchmark Report , 45% of associations saw a decline in member renewal. This is an almost 2X spike from 2020’s rate of 24%. . So how can organizations stem the loss of members and keep their retention rates high? The first step is understanding your members.

Member Experience 52

Member Experience Social Media Examples Member Engagement 52

MemberClicks

DECEMBER 14, 2021

According to the 2021 Membership Marketing Benchmark Report , 45% of associations saw a decline in member renewal. This is an almost 2X spike from 2020’s rate of 24%. So how can organizations stem the loss of members and keep their retention rates high? The first step is understanding your members.

Member Experience 52

Member Experience Social Media Examples Member Engagement 52

MemberClicks

DECEMBER 14, 2021

According to the 2021 Membership Marketing Benchmark Report , 45% of associations saw a decline in member renewal. This is an almost 2X spike from 2020’s rate of 24%. So how can organizations stem the loss of members and keep their retention rates high? The first step is understanding your members.

Member Experience 52

Member Experience Social Media Examples Member Engagement 52

Reid All About it

MAY 7, 2021

Audiences have developed new expectations as their level of familiarity and sophistication with virtual communications has grown. They had a taste of your online event in 2020 and loved it. Katie Johnson, General Counsel and Chief Member Experience Officer, National Association of REALTORS®. Wed 5/12 at 1 p.m.

Technology 370

Technology St. Louis Strategy Products 370

Reid All About it

MAY 14, 2021

Katie Johnson, General Counsel and Chief Member Experience Officer, National Association of REALTORS®. 5 Ways to Enhance the Modern Member Experience. Most existing association management system (AMS) solutions lack the online customer experience that people have come to expect in our digital age.

St. Louis 341

St. Louis Technology Strategy Conference 341

Reid All About it

MARCH 20, 2020

In addition to ensuring that the necessary technology tools are available, managers need to communicate information about project workflow and set clear guidelines and expectations for employees. Crisis Communications Expert Adele Cehrs. Speaker Showcase: Spring 2020. Member Engagement: Creating the Member Experience.

North Carolina 221

North Carolina Technology Strategy Revenue 221

Reid All About it

SEPTEMBER 10, 2021

Learn how to think strategically, prepare a tactical plan for negotiating effective outcomes including your salary, the importance of researching the parties and objectives, how to use persuasive communication, and how to bargain for the desired outcome. Cathy Song Novelli, SVP of Marketing and Communications, Hubilo. 1 CMP credit. .

Strategy 195

Strategy Content Education Tips 195

Reid All About it

MARCH 25, 2022

The number of training professionals who said their CEOs were active champions of learning jumped from 27% in 2020 to 62% in 2021. Member profile data. Susan Spilka, Strategic Communications Consultant and Co-founder of the Workplace Equity Project. First, the pandemic, and now, the Great Resignation and Reshuffle. 1 CAE credit.

Revenue 195

Revenue Content Virginia Technology 195

Association Briefings

DECEMBER 19, 2020

The smart use of data can have a profound impact on all sectors of an association - membership, marketing, communications, meetings, education, and advocacy. Your members - especially your digital-first millennial and Gen Z members - aren’t just wanting an individualized digital experience. They expect it.

Marketing 52

Marketing eBook millennials Cost 52

Reid All About it

FEBRUARY 24, 2017

If you’re an association leader, please participate in the Association Leadership 2020 governance model survey. Integrated systems allow you to collect and analyze data on all the content your members engage with, and deliver them personalized, highly-targeted messaging. 1 CAE credit. Tue 2/28 at 1 p.m. 1 CMP credit. Host: MeetingsNet.

DC 153

DC Washington Raleigh Social Media 153

Reid All About it

FEBRUARY 24, 2017

If you’re an association leader, please participate in the Association Leadership 2020 governance model survey. Integrated systems allow you to collect and analyze data on all the content your members engage with, and deliver them personalized, highly-targeted messaging. 1 CAE credit. Tue 2/28 at 1 p.m. 1 CMP credit. Host: MeetingsNet.

DC 153

DC Washington Raleigh Social Media 153

Reid All About it

MARCH 12, 2021

The weekly list of free educational events and resources for the association community…. Learn what ‘unified communications and collaboration’ means. Discover the benefits, advantages, and components of unified communications as a service, and how to choose the right collaboration tools to help integrate your voice and data.

Nashville 370

Nashville LMS North Carolina Recruiting 370

Reid All About it

APRIL 10, 2020

Event communications. MemberSuite suggests rethinking your normal promotional communication style when marketing a new virtual event. They also suggest ideas for communicating with people who registered for your cancelled event and other event stakeholders and provide advice on event FAQ page content. More info/register.

North Carolina 74

North Carolina Content Montana Social Media 74

Reid All About it

NOVEMBER 15, 2019

Event Tech in 2020: Tools and Trends You Need to Know. Hear about tools and trends you need to know for 2020. Experience Design Trends in 2020: Inclusion, Tech, Inspiration. Designing experiences in 2020 will go beyond meeting design and F&B. Translating Customer Experience into Member Experience.

Washington 34

Washington DC Revenue Content 34

.orgCommunity

JANUARY 15, 2019

She notes that Gartner, one of the world’s leading research and advisory companies, predicts that by 2020, 85 percent of customer-brand relationships will be managed without human interaction. Gartner also predicts that by 2020, 40 percent of all data analytics projects will relate to some aspect of customer experience.

Social Media 40

Social Media Innovation Chicago millennials 40

Reid All About it

JUNE 5, 2020

There are strategic change management, crisis communication, and member engagement strategies every association needs to be mindful of deploying right now to ensure the association is positioned for sustainable, long-term growth. Presenters: Jonathan Cooper, Communications Manager, National Association of Episcopal Schools (NAES).

Innovation 273

Innovation Conference FAQ Industry 273