Use a Chatbot to Answer Members’ FAQs
Associations Now
SEPTEMBER 11, 2018
Your member services team might be good at picking up the phone or replying to a member’s email with 24 hours, but when was the last time you checked your direct messages on social media? And chat-based forms of communication are on the rise, especially with younger audiences. Gather the Team. It might be hard to keep up.
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