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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. The customer experience can be actively studied and strategically improved through CX management to create a seamless experience.

Course 52
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Gen Z 101: Five facts to attract more members to your association

Nimble AMS

While we can ’t promise we have all the answer s, this blog offers vital facts about the important young professionals that your organization is so eager to recruit. If Gen Z isn’t yet on your radar, it really should be. A crash course in Gen Z for associations. Is your association working to customize the member experience?

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Engagement Analytics 101: Setting Your Association Up for Success

Association Analytics

Every score has a treasure trove of insights you can work with to improve your membersexperience. That depends on your association’s members! First, you’ll want to consider is what the journey looks like, from new member to lifetime member. a webinar for executive-level members).

Review 169
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4 proven strategies to increase revenue at your association

Nimble AMS

There are myriad options on how to increase profits, however, leveraging successful strategies at your organization guarantees increased revenue and delivers value to the member experience. . Providing event opportunities is a fantastic way to improve the member experience and accelerate association non-dues revenue.

Revenue 117
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Empower association volunteers to boost member engagement

Nimble AMS

Increase opportunities for deeper member connections by empowering your volunteers to lead in your learning program. Encourage qualified volunteers to offer their specialized industry knowledge to create continuing education courses or webinars for your members.

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How to approach your association’s board for new AMS tech

Nimble AMS

Creating a business case requires you to review your organizational goals and challenges and the potential benefits a new software solution can provide. Read our blog for four tips to ensure your AMS tech pitch appeals to your individual board member’s roles and concerns.

How To 105
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Association Brain Food: 1.26.24

Reid All About it

Last year, 814 associations participated in MGI’s survey, which benchmarks the practices used by associations to recruit, engage and renew members. The spring cohort for their Association Facilitator Certificate Course begins on March 11. I’ve used data from Marketing General Inc.’s The 2024 survey is now open. 1 CAE credit.

Survey 259