MemberClicks

APRIL 2, 2023

Association leaders know feedback from members is vital and have methods in place to collect it. Just like a retail business might send out a customer feedback survey to determine the best ways to serve its audience, associations should also value “customer” feedback from their members. Your customer service team ? Satisfaction.

Strategy 52

Strategy Survey System Team 52

Achurch

FEBRUARY 14, 2023

Perceive their (and their team’s) shared opinions and feedback aren’t addressed. Failure to acknowledge feedback. Not getting buy-in and feedback from the beginning or at regular intervals. If you leave them out of the loop, you risk leaving the entire organization in the dark. #3:

Team 116

Team Leadership System Tools 116

.orgSource

FEBRUARY 27, 2024

Are your board meetings caught in a frustrating time loop? That duality of sensing and scanning and maintaining tight feedback loops is critical.” The faces change, but the concepts are entrenched. Nobody seems to notice that the same initiatives dressed in different costumes are masquerading as something new.

North Carolina 88

North Carolina Technology Price Strategy 88

Smooth The Path

FEBRUARY 15, 2022

There is an immediate feedback loop in place in Uber’s app, which is a mechanism that might be difficult for associations to employ. Test out the association version of a feedback mechanism – could airport bathroom smiley faces work for quick voting? A feedback mechanism might help you know when to say you are sorry.

Member Experience 78

Member Experience Review 78

AssociationChat

FEBRUARY 1, 2024

Feedback Loop Keeping the Conversation Going: Regular check-ins for feedback and support are vital. A simple one-pager with guidelines, tone-of-voice instructions, and basic interaction how-tos can be incredibly effective. Make it printer-friendly or easily accessible for quick reference.

Team 52

Team Guidelines Strategy Tools 52

MemberClicks

MAY 10, 2024

Instead, it’s critical to keep them in the loop. Keeping your members in the loop will help them feel valued, heard and appreciated by your organization. Keep your members informed It’s not enough to only let your members know about your new job board once.

Idaho 52

Idaho Strategy Boston Price 52

Achurch

SEPTEMBER 20, 2022

It often comes up when discussing feedback. Make it obvious that you intend to understand and address staff feedback. Always share what you’ve learned from their feedback and what you plan to do with it. And most importantly, don’t ask for feedback if you don’t intend to listen or change. Stay engaged with staff.

Leadership 83

Leadership Communications Survey Examples 83

Higher Logic

DECEMBER 20, 2018

Create a culture of transparency with constant feedback loops. 3: Create a Culture of Transparency with Constant Feedback Loops. An online community creates powerful feedback and communication channels where customers can be transparent in their feedback on an ongoing basis, allowing you to own the conversation.

Software 159

Software Revenue Communications Team 159

Associations Now

JULY 9, 2019

At the Yoga Alliance, member engagement and the creation of a feedback loop has helped the group undertake the process of updating its yoga teaching standards while maintaining members’ trust. Constant feedback loops. Change is inevitable, and it usually affects members.

United States 74

United States Review Survey Project 74

Higher Logic

MAY 9, 2019

A CAB is generally an assortment of hand-picked customers who are interested in giving you feedback about your product. Real users of your product are giving you real, constructive feedback about the direction your product is headed and how it works now. Need help on learning how to implement customer feedback?

Software 136

Software Products Sample Team 136

Higher Logic

APRIL 9, 2020

From a practical standpoint, this means focusing on development of user groups, communities of practice, event sub-communities to generate event networking year-round, advisory boards for feedback, and ongoing education and enablement that permeates the network. Additional ticketing platform integrations. Refreshes to the UX.

Tools 296

Tools Products Software Innovation 296

Higher Logic

NOVEMBER 30, 2016

The health of a community is dependent on the health of customers’ interactions and feedback. Focus on collecting and tracking customer feedback. That’s where tracking interactions and feedback come in handy. Responds to community surveys with positive (or constructive) feedback. Do you make community feedback easy?

Class 120

Class FAQ Survey Products 120

MemberClicks

JANUARY 8, 2024

Attendee Feedback : Communication got both ways. Establish systems to receive feedback from your audience. Gather feedback and analyze what worked well and what could be improved for future events. Your event communication plan should be a living document, adapting to circumstances and feedback.

Communications 52

Communications Press Release Social Media Tools 52

Higher Logic

JUNE 22, 2016

When you listen to your community and respond to feedback, not only do you understand your customers more, but you can take that knowledge to improve what they already love. Although formal programs can create a strong feedback loop, community MVPs or surveys aren’t the only way to get useful information. You have to give back.

Products 120

Products Survey Tools Examples 120

Effective Database

JUNE 13, 2019

If your association does a call for presentations for any of your events, do you provide feedback to those submitters whose presentations were not accepted? But when I inquired if this feedback would be shared with the applicants who were being rejected, I was told no. Close the loop! Help educate your submitters!

Proposal 58

Proposal Committee Education Conference 58

Associations Now

JULY 10, 2017

A little introspection can help uncover them, but getting feedback beyond the performance review is essential. But self-awareness can’t be achieved in a bubble, or by pretending to step outside yourself—it also requires hearing feedback from the people around you. Even the best executives have blind spots.

Review 93

Review Leadership Analysis Committee 93

Achurch

SEPTEMBER 27, 2021

Meetings are scheduled for many purposes: Status update Seeking input or discussion Brainstorming or collaboration Discussion of urgent or sensitive matters, like difficult feedback Consensus building and/or decision making Getting to know a new colleague or strengthening relationships with colleagues from another department.

How To 116

How To Team Project Products 116

Breezio

SEPTEMBER 18, 2018

This “build-measure-learn” feedback loop saves both time and money, enabling lean startups to get a product to market quickly and customers to help shape the solution that meets their actual needs, rather than needs founders think they have.

Products 60

Products Marketing Software 60

Association Success

MARCH 12, 2019

We will still have several departments comprised of subject matter experts, talent management (HR), volunteer relations and accounting & finance, but a large portion of our association is being organized into four main teams, that operate processually with a continuous feedback loop between them: Strategy Team.

Certificate 109

Certificate Discount Team Content 109

Association Adviser

FEBRUARY 15, 2019

Solicit feedback; Mobile apps are a great tool for getting customer feedback as well. A survey about the event on the mobile phones is less of a hassle for the members and provides the association with actionable feedback as well. Set up a feedback loop and encourage member responses.

Member Engagement 71

Member Engagement Strategy How To Handbook 71

Associations Now

MAY 22, 2023

You’re essentially creating a positive feedback loop,” Kelly said. Adding like, upvote, or follow buttons on posts allow these learners to interact with content and, in turn, make the content more valuable for others in the online community. Learners feel that the information is valuable, so they like or follow the post.

Newsletter 65

Newsletter Content Survey Education 65

.orgSource

OCTOBER 1, 2023

Live chat, or chatting with a human, is a great way to deliver white glove member services and to obtain valuable feedback. It is refreshing not to feel my blood pressure rise when I’m the prisoner of a pre-recorded telephone loop that’s headed in the wrong direction. Live chat delivers white glove member service.

Las Vegas 100

Las Vegas Marketing Software Tools 100

Fonteva

OCTOBER 18, 2022

Listening to your members, showing empathy for their problems, understanding their feedback, and taking steps to make your association a better place should all be core aspects of your member engagement strategy. Consistent feedback collection even allows you to more easily resolve individual issues in real time.

Course 52

Course Survey Software Philadelphia 52

Higher Logic

MAY 22, 2018

Members become part of the feedback loop and in turn become part of the bigger story you’re telling. A member might suggest an update to a product, which is validated and echoed by other members, and might even make its way into the product after your organization sees the buzz.

Library 153

Library Resources Products Project 153

Jamie Notter

JUNE 19, 2013

Stephen Courtright told me the story of a manufacturing company that had “misunderstood,” in his words, what self-management was all about—few boundaries or guidelines were set for the work teams, and the feedback loop was practically nonexistent. Decentralization–without a feedback loop–is going to fail frequently.

Michigan 70

Michigan New York Guidelines Innovation 70

Disciple Media

OCTOBER 24, 2023

Offering niche content, especially if it’s tailor-made based on members’ feedback, can significantly boost appeal. Regularly solicit feedback and be agile in tweaking your offerings to stay ahead of the curve. Feedback from members can be invaluable here. Feedback loop: Always keep the communication channels open.

Strategy 36

Strategy Tips How To Price 36

Achurch

SEPTEMBER 8, 2021

Start a ‘watercooler’ channel on your collaboration platform (Slack, Teams) for hallway chat, idea sharing, and feedback on challenges. Stay in the Loop about What You Need to Know. Arrange virtual lunch-and-learns (or evening drink-and-thinks) every other week. Ask coworkers to share their expertise on specific topics.

Team 110

Team Class Social Media Communications 110

Disciple Media

NOVEMBER 8, 2023

Just like a group chat buzzing with daily updates, an online community thrives on the regular exchange of ideas, feedback, and content. Adaptability in a dynamic market Community-led businesses can pivot with agility, guided by real-time feedback from their members. Webinars, shoutouts, and community spotlights can keep them engaged.

How To 36

How To Price Revenue Guidelines 36

Higher Logic

JUNE 13, 2019

Community approaches accelerate our work, empower individuals, and create powerful feedback loops, helping organizations adapt and change. Then why aren’t all organizations racing to adopt community approaches? Rachel Happe and Jim Storer, The Community Roundtable.

Strategy 195

Strategy Report Team Cost 195

Achurch

JANUARY 24, 2023

Managers need tools to track projects and goals, training to hold employees accountable, and feedback loops to evaluate performance. Many are unsure how to hold employees accountable if they can’t see staff doing the work. Hours in a chair is not an effective measure of employee performance.

Team 83

Team Survey Innovation Project 83

Higher Logic

FEBRUARY 9, 2016

A reinforcing behavior loop. They got feedback and praise from peers in the group. The community ecosystem created a reinforcing behavior loop -- you write what you did, people praise you, you work out again, and get more praise. For some people, getting to the gym or squeezing in regular workouts is nearly impossible.

Pennsylvania 120

Pennsylvania Class Social Media Tools 120

Higher Logic

OCTOBER 4, 2017

While we’ve always used our feedback loops from client checkout data to iteratively improve our inventory, we have only recently begun to truly design new items using algorithms. HL: What’s the most interesting issue you’ve solved with data?

Marketing 166

Marketing Software Team Project 166

Aptify

JULY 22, 2020

However, there are some areas that members value most where organizations have opportunities to improve: job opportunities, feedback loops, and representing member interests. Organizations underemphasize the importance of job opportunities.

Survey 82

Survey Education Conference Revenue 82

Disciple Media

FEBRUARY 6, 2024

Community building: Engaging with a community fosters customer loyalty and provides valuable feedback for innovation. Surveys and feedback: Directly ask your audience what they want through surveys, social media polls, or feedback forms. Use this feedback to continually refine and improve your content offerings.

How To 36

How To Price Analysis Content 36

Association Freak

MARCH 26, 2021

Active Feedback Mechanisms: Don’t make assumptions about what your members want. Regularly gather member feedback through surveys, member focus groups, and social media polls. This real-time feedback loop lets you stay on top of member needs and proactively address their concerns.

Social Media 72

Social Media Survey Resources Member Engagement 72

Association Freak

MARCH 26, 2021

Active Feedback Mechanisms: Don’t make assumptions about what your members want. Regularly gather member feedback through surveys, member focus groups, and social media polls. This real-time feedback loop lets you stay on top of member needs and proactively address their concerns.

Social Media 72

Social Media Survey Resources Member Engagement 72

Association Success

MAY 12, 2020

The four laws are the “feedback loop” your brain goes through when deciding to act or not act on a habit. If you want to build a new habit, work through the four laws and set up a loop your brain will enjoy. That’s why Clear breaks down habit building into what he calls the “Four laws of behavior change:”. They include: 1Cue.

Products 78

Products System Process Education 78