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3 Ways This Customer Community is Humanizing the Customer Experience

Higher Logic

For example, remember the video of the West Jet airline steward that went viral? The solution: The stand-out strategy Matt developed for pureCloud revolves around a video series Matt calls the Community Q&A Show. These experiences stand out to us, because too often, human, relatable customer experiences are rare.

Video 234
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5 Ways You Know It’s Time to Grow Your Community Management Team

Higher Logic

Your Logins Have Plateaued. Logins typically plateau for two reasons. If you’re getting a static line or the number of logins is down, then your community has a problem. That takes marketing, customer relationship expertise and strategy skills. New members are not returning to the community.

Team 196
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What’s the Difference Between Quantitative and Qualitative Community Data? (And When to Use Them)

Higher Logic

A few examples include visits, logins, and the number of discussion posts published in a certain time period. For instance, community logins might spike every year in June. For instance, knowing your customers prefer to read blogs instead of watch videos is qualitative information. Qualitative Data.

Revenue 156
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Maximizing AI Potential: Crafting Effective ChatGPT Prompts for Association Work

AssociationChat

My Favorite ChatGPT Prompts for Association Chat These are some real examples of prompts I’ve used to help me do everything from optimizing my YouTube videos for SEO to helping me format a blog post. To be invited and receive the login info, you must sign up at Association Chat’s Patreon page before February 10th.)

CA 64
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114 Free Resources for Associations and Chambers

GrowthZone

RingCentral : Free video conferencing for non-profits. Google : Free premium version of workplace video chat tool. Intermedia : Free Video Conferencing (for all of 2020) and Pro Video Conferencing (until 2021). Intermedia : Free Video Conferencing (for all of 2020) and Pro Video Conferencing (until 2021).

Resources 158
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Put Members in the Spotlight as Meeting Storytellers

Associations Now

Some specific tools, distribution channels, and strategies will help you put them in the spotlight. You may want to consider a few simple storytelling strategies to create evergreen content featuring your members that will last well beyond the meeting. Curated video testimonials. Post your examples in the comments below.

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Daily Buzz: Tech Features Every Member Portal Needs

Associations Now

Also: Amp up your meeting’s content strategy from all sides. An easy login system. This is a great list of effective #event marketing options that includes some well-known strategies and others you may not be familiar with. Email, social media, video —in event marketing, every type of content product counts.