Higher Logic

JUNE 29, 2020

The rule goes something like this: User participation in any online internet community generally follows the 90-9-1 rule : 90% of community members are lurkers who read or observe, but don't contribute. 9% of community members edit or respond to content but don't create content of their own. Turns out, it does not.

Content 296

Content Report Software Tips 296

Higher Logic

MAY 1, 2020

To counter this, try adding an unexpected element: community engagement. An event community can help you create that sense of connection and engagement that you miss by not being in person. Educate customers or current members. Turn freemium users into paying subscribers. But it’s not just “feel-good” results.

Tips 293

Tips Library Tools Communications 293

NXUnite

APRIL 2, 2024

It turns out quite a bit! This encourages employees to engage in community service, knowing additional financial backing will amplify their efforts. The open call asked for community-led nonprofits with missions “to advance the voices and opportunities of individuals and families of meager or modest means.”

Resources 130

Resources Examples Products Guidelines 130

Higher Logic

AUGUST 8, 2019

Is your customer success team burnt out? With recent emphasis on customer success programs and the rise in rapidly scaling tech companies, customer success teams are often strapped for resources and time. But how can you get past these roadblocks to activate your customer success team’s success? How about stressed?

Team 174

Team How To Hawaii Resources 174

Reid All About it

JANUARY 26, 2024

The weekly list of free educational events and resources for the association community… Membership. Please help our community by taking the time to participate or forwarding it to a colleague on your association’s membership team. Elevating New Member Engagement How well are your new members joining and engaging in your community?

Survey 256

Survey Project Strategy Education 256

Nimble AMS

JANUARY 15, 2024

According to Community Brands Association Trends research, 84% of association professionals see building trust as a top priority. But how can your association boost member trust and solidify your industry reputation? Trust is at the forefront of how Salesforce engages with their customers, manages data, and builds out their ecosystem.

Technology 132

Technology Software System Innovation 132

Reid All About it

OCTOBER 13, 2023

The weekly list of free educational events and resources for the association community… Sponsored education. Promises turned out to be empty words. These intimate, virtual conversations are a chance to form meaningful connections with other women and allies in the association technology community. Word choices. Words do matter.

Revenue 272

Revenue Austin Tools Education 272

Ungrated

NOVEMBER 13, 2023

What does building community mean? How is it relevant to community associations today? Answers to these questions, and many more, can be found in the third edition of Building Community from CAI Press. Community associations were focused solely on assets and the protection of property values.

Project 84

Project Education Process Conference 84

Higher Logic

AUGUST 29, 2019

A great customer experience is all about delighting your customer by making them successful. After your customers complete the buyer’s journey and become customers, they enter the post-sale customer journey, or the “delight” phase. So where do online communities come in? Streamline Customer Onboarding.

Software 192

Software Team Products Recruiting 192

Reid All About it

JANUARY 19, 2024

The weekly list of free educational events and resources for the association community… Association AI survey. TopClass LMS explains why you should keep the conversation going and the community gathering after a course, conference or educational program ends. More info/register (Consultant Members Community). CAE credit.

Revenue 256

Revenue Strategy Member Engagement United States 256

NXUnite

NOVEMBER 14, 2023

Some companies also offer team volunteer grants as a way to encourage team-building and volunteerism in the communities where employees live and work. To win the hearts of people in their communities, they must contribute to the well-being of society as a whole. Attract more customers. Secure more donations.

Guidelines 130

Guidelines FAQ Recruiting Recruitment 130

Aptify

JULY 27, 2023

Aptify customers have a strong community behind their membership management software. Here’s how the Aptify user community and Aptify teams work together to keep customers informed and share information. including new functionality and usability enhancements.

Membership Management 72

Membership Management Software Committee Team 72

EventMobi: Association Events

OCTOBER 19, 2023

After all, members are the lifeblood of your organization: they support your organization’s mission, attend events, and form your community! Project management software to streamline internal communication, set deadlines, track outcomes, and more. Plus, your membership base is your community. Step 7: Market, market, market!

How To 130

How To Discount Social Media Software 130

.orgSource

DECEMBER 4, 2023

Turn the focus away from individual success and toward team building. Turn the focus away from individual success and toward team building. values or a growth mindset, continuous feedback, and open communication, you will foster an environment that encourages employees to support one another.

Leadership 100

Leadership Team millennials Project 100

Reid All About it

JANUARY 5, 2024

The weekly list of free educational events and resources for the association community… Reflection time. TopClass LMS analyzed their social media analytics to find out which of their posts resonated most with the association community in 2023. To help you along, Britt Andreatta shares ten reflective questions to launch 2024.

Revenue 277

Revenue LMS Price Education 277

Higher Logic

JUNE 29, 2020

The rule goes something like this: User participation in any online internet community generally follows the 90-9-1 rule : 90% of community members are lurkers who read or observe, but don't contribute. 9% of community members edit or respond to content but don't create content of their own. Turns out, it does not.

Content 194

Content Report Software Tips 194

Reid All About it

SEPTEMBER 29, 2023

The weekly list of free educational events and resources for the association community… Request re career section on association website. That explains the interest in communities like Non-Dues-A-Palooza and Professionals for Association Revenue. I’m looking for examples for a post I’m writing. Membership renewals. CAE credit.

Revenue 272

Revenue Innovation Education Tools 272

Higher Logic

NOVEMBER 7, 2017

To help improve your sales efforts, below are B2B buyers’ five biggest turn-offs and tips for maximizing your company’s sales experience. The 5 Biggest Turn-Offs in B2B Sales, as Told by B2B Buyers. You need to put systems in place to keep in touch after prospects become customers. Your company, in turn, should be responsive.

Process 214

Process How To Products Education 214

.orgSource

MARCH 4, 2024

The idea is to differentiate yourself by putting the customer at the center of planning and building what they need. Their research indicates that customers don’t want quantity. This approach increases the cost, doesn’t effectively address need or competition, and drives customers toward other options.

Strategy 88

Strategy Marketing Price Certificate 88

Reid All About it

FEBRUARY 7, 2020

The weekly list of free educational events and resources for the association community… What do you do at the end of a long, stressful day at the office? Host: ASAE Government Relations and Advocacy Professionals Community. Binge watch TV? Open a bottle of wine? Kelsey Raymond, Content Marketing Institute ). More info/register.

Chicago 243

Chicago Baltimore Education Content 243

Higher Logic

MARCH 23, 2017

Hopefully the restaurant either sees your review and apologizes, or a future customer decides to eat somewhere else. What their customers say about them matters. But rather than cower to reviews, companies should embrace them, using communities to help resolve issues and create stronger relationships with customers.

Review 184

Review Guidelines Price Products 184

Reid All About it

AUGUST 18, 2023

The weekly list of free educational events and resources for the association community… Love. The programs are relationship and community builders since they help members connect with each other on both a personal and professional level. Love will keep us together… Education programs. Hybrid work. Thriving (or not) associations.

Certificate 195

Certificate Education Revenue Marketing 195

Reid All About it

JANUARY 12, 2024

The weekly list of free educational events and resources for the association community… Free education. They share sources of free education for association professionals , including niche membership organizations, events, webinars and podcasts for the association community. More info/register (ASAE Marketing Professionals Community).

LMS 266

LMS Member Engagement Education Revenue 266

Higher Logic

NOVEMBER 13, 2018

What’s the connection between customer loyalty and Lady Gaga? Both women, experts in their fields – Jackie in customer loyalty, and Kim in workplace trends – shared insights we can apply to our workplace, in our families, and with our members and customers. One of the best ways to do this is to create community.

millennials 241

millennials Austin Texas Examples 241

AvidXchange: Association Management

DECEMBER 17, 2021

Why should you as a finance pro for a community association management (CAM) company start using accounts payable (AP) automation for homeowner association (HOA) management? Reason 1: More time to provide services to customers As a finance pro, your ultimate mission is not to spend big portions of your time doing paperwork.

California 130

California Process Survey Association Management 130

Reid All About it

JUNE 25, 2021

The weekly list of free educational events and resources for the association community…. Tracy King has come to the rescue with an excellent idea: host the trade show/expo on your learning management system (LMS) —a long-lasting and sustainable solution for exhibitors, prospective customers and your association. Exhibitors.

LMS 361

LMS Revenue Tips America 361

Higher Logic

DECEMBER 27, 2019

Each year, the CX Network surveys customer experience professionals, solution providers, and industry experts on customer experience trends in the Global State of Customer Experience 2019. But although our sales cycles often require buy-in across departments and take six-plus months, our customers are still people.

Process 156

Process Review Examples Guidelines 156

Reid All About it

JUNE 30, 2023

The weekly list of free educational events and resources for the association community… Gen Z membership. MemberSuite explores why new membership communities are so popular with Gen Z. Navigate CES describes how your association can improve the customer journey for sponsors, exhibitors and advertisers. Employee retention.

Chicago 205

Chicago Newsletter Revenue Education 205

Higher Logic

MAY 22, 2018

There’s a lot of hype around online communities now. You or you r stakeholders may be skeptical about launching an online community – after all, no one’s really asking for one yet. But an online community addresses three challenges every organization has: 1. Online communities provide 24/7 access to information.

Library 153

Library Resources Products Project 153

Nimble AMS

APRIL 6, 2022

Hosted by Community Brands, Xperience allowed attendees virtual one-on-one meetings with conference exhibitors, in addition to larger group sessions. At Xperience, Nimble AMS customers and software staff presented their success with the platform and how to best utilize the association management software (AMS) to reach association goals.

Software 125

Software Missouri Revenue Innovation 125

Higher Logic

APRIL 25, 2019

Mobile event apps can be integrated with an online community platform to drive engagement prior to and following an event. In an effort to drive value, many associations, users groups, nonprofits, and corporations are turning to mobile event platforms to engage their community during conferences and meetings.

Massachusetts 226

Massachusetts Newsletter Social Media Conference 226

Higher Logic

APRIL 13, 2017

That’s good career advice no matter what field you’re in, but it’s particularly powerful for community managers. Community managers hold an integral job that can get lasting results for businesses, yet they don’t always have the opportunity to communicate their importance. 4 Ways to Grow Your Community Career.

How To 180

How To Revenue Member Engagement Content 180

Association Analytics

FEBRUARY 20, 2024

Finding out what they value, what they need and being able to deliver that is key to turning them into members. As you’re planning out potential customer journeys to membership, keep in mind that it should be a process full of give and take interactions. So how can you build the top of your membership sales funnel?

Strategy 169

Strategy Social Media Discount Newsletter 169

Reid All About it

OCTOBER 30, 2020

The weekly list of free educational events and resources for the association community… Session recordings. They’re “unsatisfied with the level of engagement with customers and prospects these events provide.” Building Data-Driven Member and Customer Experiences. Host: SOAR Community Network. Virtual exhibitors.

Revenue 341

Revenue Learning Management System Certificate LMS 341

Membersuite

APRIL 13, 2023

Why Content Marketing Content marketing allows you to reach and develop relationships with a new audience of prospective members and customers while deepening relationships with your existing audience of members and customers. Meanwhile, your association can generate new member and customer leads.

Content 93

Content Marketing Social Media Video 93

EventMobi: Association Events

SEPTEMBER 13, 2023

Perhaps excited about an upcoming event, proud to contribute to your successes, or grateful to be part of your community. Your organization’s success is tied directly to its relationships with your members and their faith in what you bring to your community. Expanding your community. So how do you improve your member experience?

Member Experience 130

Member Experience Tips How To Software 130

Higher Logic

AUGUST 7, 2018

Listening to your customers can be both the easiest and most challenging thing s to do at the same time. While happy customers don’t always sing your praises, those with complaints tend to voice them loud and clear. So, how do you weed through the negativity but give your customers a way to feel heard and valued ?

eBook 149

eBook Case Study Products Tools 149