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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. The customer experience can be actively studied and strategically improved through CX management to create a seamless experience.

Course 52
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Key Insights And Tips For A Better Member Experience

Disciple Media

Member experience is the amalgamation of every touchpoint, interaction, and sentiment your community members encounter in your digital community. So, let’s dive in and explore some practical strategies you can use to elevate your member experience.

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Three Data-Informed Strategies for Better Member Engagement

Association Analytics

Most associations don’t have an easy way to measure member engagement across all their different systems and touch points. And even when measured, it can be tricky to know how to use engagement scores to improve member experience and operational results.

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Top Ten Data Challenges (And Solutions) for Associations

Association Analytics

This leads to better communication, and over time, a more organized set up so you won’t be overwhelmed by where to go for the data you need in the moment. If you’re asking members to fill out a survey, provide an incentive for them. And of course, make it easy! number of webinar registrants), the customer experience (ex.

Team 319
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Top Membership Management Software Options & Reviews

Fonteva

In this guide, we’ll review membership management software basics and describe top options to give you a clear picture of how to proceed. These software systems store crucial information about association members, such as member profiles, continuing education history, and preferred communication methods.

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Association Brain Food: 1.26.24

Reid All About it

Facilitation course : I normally don’t feature paid programs here, but this 12-week course is designed by two guys I really respect: Lowell Aplebaum of Vista Cova and Aaron Wolowiec of Event Garde. The spring cohort for their Association Facilitator Certificate Course begins on March 11. More info/register. More info/register.

Survey 259
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Association Brain Food: 4.19.24

Reid All About it

If you work with chapters, components or affiliates, this post will give you a sense of how it will feel to hang out with your community at CEX: Association Component Exchange hosted by Billhighway, Impexium and Mariner Management in Chicago on May 7 or in DC and online on May 10. Gain a deeper understanding of lapsed members.