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Why a Customer Community Should be Central to Your Customer Experience

Higher Logic

If all they experience is disconnected, frustrating processes where they have to login multiple times and go to multiple systems in order to get their problem answered, you’re not delivering an optimal experience. You might be wondering: Why can’t the digital hub just be my main website? You get the idea.

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3 Ways This Customer Community is Humanizing the Customer Experience

Higher Logic

Genesys has three communities within their main community site: pureCloud , pureConnect , and pureEngage. So what’s the main point? Food for thought: You’ll notice that you can access Genesys’s community and watch Matt’s Q&A Show without a login. To set the stage, here’s a quick summary of Genesys’s online community.

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Here’s a big idea: Innovation can be small

Association Success

Now, instead of an alert to login with a link to the member portal, we email them a link to view the newsletter directly without login. This turned a 4-click login process into a 1-click viewing process and made our members much happier. Originally, we were mapping a new series that would take a lot of time every month.

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Tips for Preserving Your eLearning Programs

Blue Sky eLearn

While some of this information may be included in the main education department overview, it’s important to also keep these items separate and readily available. A list of software and tools used for marketing (included their websites and login information if your education department is expected to use them!).

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5 Tips for Getting the Most Out of Your Association’s Event

Blue Sky eLearn

The typical login process is always tedious for users, so look into Swoop for a password-free secure login option. The main idea here is to think about your users’ experience as they register for your events. Having the capability to gather registration data from each event for analysis will help with future events!

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Case Study: Community Membership Websites Help to Keep Neighborhoods Safe

Wild Apricot

The site’s main focus was to gather information, keep residents informed of crimes in the neighborhood, and possibly to help establish a community Crime Watch Patrol. Revamped with a members-only login system to ensure its users’ privacy, the website took off — and soon grew into a full-fledged multi-purpose community.( read more ).

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Online Community Platform vs AMS Add-On: What Software Does Your Association Need?

Higher Logic

Companies that previously focused on database work, such as association management software (AMS) providers, now offer community modules as an add-on to their main product. Put some behind a login as exclusive member benefits, but keep others as open to the public to attract prospects. But are add-on options right for your association?

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