How User Groups Defer Customer Support Costs While Creating Raving Fans
Higher Logic
AUGUST 17, 2017
That’s up from 2013 by a whopping $20 billion. 5 Ways User Groups Cut Customer Service Costs and Increase Satisfaction. One-on-one email communication. When product information is kept up to date and customers are actively participating, your user group’s website and online community can become go-to resources for support.
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