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How User Groups Defer Customer Support Costs While Creating Raving Fans

Higher Logic

That’s up from 2013 by a whopping $20 billion. 5 Ways User Groups Cut Customer Service Costs and Increase Satisfaction. One-on-one email communication. When product information is kept up to date and customers are actively participating, your user group’s website and online community can become go-to resources for support.

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Getting Buy-In: 5 Objections to Online Communities that Are Holding You Back

Higher Logic

Get your entire team involved in the community with small tasks like posting blogs and answering questions. As your staff explores the community, they’ll likely find information that helps them do their jobs better. All new technology comes with costs, but budget usually isn’t as big a concern as it first appears. The kicker?

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Social Media Roundup: Is Your Communications Strategy Working?

Associations Now

If you drop the ball with engagement and communication, your nonprofit is in need of an optimization strategy. Are you up-to-date with your communications strategy? Seven mistakes costing your #nonprofit revenue, donors & members… ht.ly/kc9WB — Karen Zapp (@KarenZapp) April 18, 2013. ht @KarenZapp ).

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Hotel 911 Law Takes Effect, With Help From Associations

Associations Now

In 2013, Kari Hunt Dunn, a Texas mother of three, died after she was attacked by her estranged husband during a arranged visit in a hotel room. ” Hunt’s petition got the attention of Ajit Pai, then a commissioner at the Federal Communications Commission (now its chairman).

Houston 99
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Emoji for Everyone, Especially Your Members

Associations Now

Emoji have become a ubiquitous form of communication and expression in the digital age. Beyond adding a fun new way for doctors to communicate via text, each download does some good: Proceeds from sticker sales support the SDMS Foundation. Until 2013, the campaign had a more serious tone.

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There’s an app for that

Aaron Wolowiec

Your association can leverage mobile technology for advocacy, education, member communications and engagement activities. Geolocation and Near Field Communication (NFC). They reduce printing costs while increasing engagement and fostering networking. 4, cloud storage, is also an incredible cost saving tool. Mobile Video.

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Association Hunger Games: Victory or Defeat?

Aaron Wolowiec

In fact, a 2013 HBR blog post suggests, “Execution is a minefield… Agendas compete. Communication breaks down. Tip for execution of strategy from @ aaronwolowiec : SPICE it up (Scan, Plan, Implement, Communicate, Evaluate) #asae14 LO3— Shelly Pfenninger (@shellypf) August 12, 2014. Communicate. Priorities clash.

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