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Member Experience: Associations’ New Blueprint for Engagement

Smooth The Path

As associations learn to create and curate wonderful member experiences, some will find they might need to warm up their tone. For example, members say that some organizations’ super polished and professional tone is a bit stuffy and even off-putting. Prediction 2: Associations will warm-up.

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Don’t Be Led Astray From Protecting the Member Experience

Associations Now

Associations have their own demons that lead them astray from what’s best for the member experience. We have our own demons that lead us astray from what’s best for the member experience—ARPU’s association cousins: The angry god of RAM (Recruit All the Members). RAM looks something like this.).

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The digital imperative for today’s associations

Nimble AMS

Earlier this year, my colleague wrote an article on this blog about digital transformation and its importance to the future of associations. Findings from this study suggest that there are some disconnects between organizations and their members when it comes to the importance of certain benefits.

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Association Brain Food Weekly: 7.30.21

Reid All About it

Combine a selection of articles, posts, videos, podcast episodes, session recordings and/or other content you already have into curated content bundles. You’ll walk away with an action plan for writing a series of blogs or articles (that could even lead to a published book!). The Importance of Integrations to Member Retention.

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Why Digital Badges are the Future of Association Education

WBT Systems

Specific industry-recognized skills and experience are highly sought after. Traditional diplomas, degrees, certification, and skills can quickly lose their relevance and become obsolete. It is the intrinsic, on-the-job skills and best practices that provide the most value and benefit to association members. Publish Badges.

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Delight your association’s members with a great e-commerce experience

Nimble AMS

Your association’s ecommerce experience can go a long way toward delivering a great member experience. . Many factors go into a great member experience: onboarding, engagement, and customer service – just to name a few. Read on for six ways to take your ecommerce site to the next level. . Learn more.

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On Becoming the Netflix of Associations

Association Success

This article is an attempt to provide the above question with a response, that covers both the structural considerations and their relationship with our business model redesign (with a heavy focus on digital transformation). This translates to the core primary outcome for all of us on staff: member and customer retention.