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How to Give Your Customer Success Team Superpowers

Higher Logic

Is your customer success team burnt out? How about stressed? With recent emphasis on customer success programs and the rise in rapidly scaling tech companies, customer success teams are often strapped for resources and time. A community turns your average customer success team into a regular band of superheroes.

Team 174
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How to Measure Community Success

Forj

It's about translating your metrics into stories that resonate with key stakeholders, from the leadership team to the board of directors. It turns out that ensuring buy-in for your online community is about more than just collecting data.

How To 91
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Nonprofit Staff Training: How to Create an Effective Plan

NXUnite

As more community needs arise, it’s essential to equip your team with the tools, skills, and resources they need to streamline their roles and avoid burnout. Every member of your nonprofit’s team is a key contributor to your mission. One way to accomplish this is by creating a nonprofit staff training plan. Mentorships.

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Build a Successful Team, Know Where Your People Thrive

.orgSource

If I asked you to describe the work styles of the colleagues on your team, could you tell me how each one prefers to solve problems? We tend to focus more on what employees do than on how or why they do it. “Sue” In her previous role, Sue had limited interaction with other teams in the organization.

Team 88
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Level Up Your Component Leadership Training

Associations Now

Component leadership training can strengthen individual chapters and the larger organizations they’re a part of. Here’s a look at how the Council for Exceptional Children revamped its leadership training to prioritize content and programming and better meet member needs.

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How to Strengthen the Communication of Your Remote and Hybrid Teams

Achurch

She said that her newly permanent remote teams are having varying levels of success communicating with each other. Some of her teams are operating at levels higher than they ever did while in the office. What can she do to help these teams? Empower managers and all team members to hold each other accountable.

Team 83
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Technology + CSR: How to Get The Most Out of Your Programs

NXUnite

While this is great news for businesses, it’s crucial to think about how to empower your corporate partners to keep up their generosity If you lead or own a running retail store, sports club, or company, corporate social responsibility can benefit your business. Team member retention. Elevated volunteerism. Networking with businesses.