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Onboarding for Retention: How to Engage New Members for the Long-Term

Higher Logic

Many membership departments are shifting their focus to member loyalty and retention, starting with onboarding. They’re building automated processes with new tools to: Cut out clunky processes + reduce extra effort during onboarding. Draw new members into conversations with seasoned members in their online community.

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2016 Benchmarking Study Reveals Association Communication Hurdles Remain

Association Adviser

Each year when Association Adviser and Naylor Association Solutions launch the Association Communications Benchmarking Study , we certainly hope to see measurable improvements in the ways associations communicate with members. Create a master calendar with dates & times for all member touchpoints: [link] @AssocAdviser.

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WBT Systems’ TopClass maintains position as #1 LMS for Associations

WBT Systems

TopClass LMS had previously been named the Best Association LMS in 2015. TopClass focuses on simplifying the delivery of learning for administrators, while providing rewarding and diverse professional learning experiences that increase member engagement.

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Don’t Add to Your Members’ Email Fatigue

Associations Now

percent more email messages last year than they sent in 2015. While certainly not cause for alarm, email open rates declined slightly, from 36 percent in 2015 to 35.6 Start by using a headline analyzer tool, like the ones offered for free by ShareThrough or CoSchedule. Associations sent 12.3 Open and click rates are dropping.

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8 Award-Winning Success Stories from Super Forum 2018

Higher Logic

Best Community Manager: Jamie Chapman, The Honor Society of Phi Kappa Phi. Since the launch of Link (The Honor Society of Phi Kappa Phi’s online community) in 2015, Jamie Chapman has worked tirelessly to make it an engaging platform and valuable networking tool. Highlights. Highlights. Say congrats on Twitter !

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NAASF Crowdsources Customer Support and Advocacy with Online Community

Higher Logic

The North American Association of Subway® Franchisees (NAASF) uses online community to advocate for members and solve industry problems for fast food franchises. Franchisees want to communicate with each other and share resources and best practices, but they don't always want franchisors steering those conversations.

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Investing in Yourself: Professional Development for Community Managers

Higher Logic

You wear a lot of hats as a community manager. You juggle member engagement, content development, tracking and measuring metrics - and that's just on Monday. In the SOCM 2015 a significant majority of best-in-class communities provide one or more types of professional development opportunities to their community teams.