Reid All About it

MAY 14, 2021

This week, WBT Systems shared a swipe file of marketing blurbs for association conferences, courses and credentialing programs —have at it! Last week, in-person social gatherings returned to my calendar, including my first book club dinner in more than a year. Conferences in 2021 (and Beyond): Is Virtual Here to Stay?

St. Louis 341

St. Louis Technology Strategy Conference 341

Smooth The Path

JANUARY 24, 2017

Members love to talk about their conference experience during in-depth interviews with me. We spend a lot of time talking about their conference experience because the conference is where most members get the most value. Members remember those first experiences well.

Conference 60

Conference Member Experience Industry How To 60

Reid All About it

JANUARY 26, 2024

Hear about key trends concerning digital transformation and technology, event models, member experience personalization, and evolving membership models. ASAE Component Relations and Volunteer Management Book Club Join the ASAE CRVM Book Club to discuss The Four Agreements by Don Miguel Ruiz. More info/register.

Survey 257

Survey Project Strategy Education 257

Higher Logic

AUGUST 15, 2017

The North Carolina Association of Certified Public Accountants (NCACPA) sends their volunteers an entire book. They’ve chosen the simple, yet inspirational Gratitude book, which is filled with quotes that resonate with volunteers. Somewhat more common than handwritten letters is a volunteer appreciation event at your annual conference.

North Carolina 343

North Carolina Project Discount Leadership 343

ISAE

MAY 13, 2024

It’s easy to highlight the value that events add to your offerings, and you can add obvious member perks like discounts or early registration. To help members get the most out of your events, make them as engaging as possible, whether you’re hosting your annual conference or a fundraising event. Networking activities.

Los Angeles 93

Los Angeles Discount Library Committee 93

Reid All About it

JANUARY 28, 2022

If the registration numbers for your educational programs are disappointing, WBT Systems shares several reasons people don’t commit to online courses and conferences. Take Your Silent Auction to the Next Level: Raise More Money, Free Up Staff Time and Create an Unforgettable Member Experience. Registration resistance.

Newsletter 195

Newsletter Survey Team Software 195

Smooth The Path

JANUARY 30, 2018

We want to provide an amazing member experience. Fortunately, I am booking conferences all over the US (maybe even in Canada) this year. ASAE’s MM&C conference in DC, May 22nd. Plus there are a handful of conferences in the works; I update this list all the time. I hope to see you soon!

Minneapolis 68

Minneapolis Minnesota Member Engagement California 68

Reid All About it

MAY 3, 2019

8 ways to read the books you wish you had time for. Conference Trends Every Meeting Planner Should Know. Chatbots, facial recognition, wearable technologies, gamification, experiential meetings, and elevated attendee expectations are among many conference trends the savvy association exec needs to be aware of. CAE credit.

Tucson 262

Tucson Phoenix Products Tools 262

MemberClicks

MAY 8, 2024

It can automatically collect and process payments, deal with details like booking special sessions within an event, allow people to specify meal plans, and more. Your members can sign up on the digital device of their choice, peruse sessions during a conference, and share their views on what they want to see from your organization.

Software 52

Software Price Directory Cost 52

Eric Lanke

FEBRUARY 19, 2018

This week I reviewed the free e-book, Fueling Exceptional New Member Experiences , from Amanda Kaiser at Kaiser Insights and the Smooth the Path blog. My favorite part was the section that talked about the importance of making a positive first impression with new members. But not just greeting them.

Review 145

Review Member Experience Conference Member Engagement 145

MatrixG

JANUARY 4, 2023

Many are re-imagining their conferences. The BAAA’s annual conference is held at different times of the year, in different locations, and with different program elements. Research and reports are helping members navigate the future and create amazing member value. Then, they act.

Wisconsin 52

Wisconsin Examples Social Media Technology 52

Smooth The Path

JANUARY 30, 2017

They know someone who is getting a lot out of being a member. Someone they want to do business with pressures them to be a member. A staff member or association member calls them and invites them to join. To go to the conference or, to get a research report or, to get access to another benefit.

Member Experience 60

Member Experience Conference Strategy Report 60

Smooth The Path

SEPTEMBER 25, 2017

Becuase the decision that prospective members make does not neatly marry up to the association’s benefits. “Open the floodgates so I can receive your emails,” said no member ever. Few new members join for a research report, or a book, or for access to the site. But mostly this is not why they join.

Member Experience 92

Member Experience Member Engagement Education Report 92

Reid All About it

OCTOBER 29, 2021

Virtual conference research. Leading Learning released The Virtual Conferences Report 2021. Here are a few tidbits: 1% of participants report that registrations for their virtual conference either met or exceeded expectations. 5% say they will offer another virtual conference in the future. Flexible work model.

Revenue 195

Revenue Survey Leadership Education 195

Reid All About it

MAY 24, 2019

There’s a lot more to Appalachia than what you find in mainstream books and movies. The Illinois Principals Association (IPA) faced several years of declining attendance at their annual conference and wanted to involve their 21 chapters in remedying that. – Diversity of Thought and Inclusion of Ideas Conference Call .

DC 170

DC Illinois Washington Content 170

Reid All About it

JANUARY 15, 2021

In response to the pandemic, many associations hosted new virtual events, took down their members-only content paywall, and reduced fees for virtual conferences and education—changes that affect their membership value proposition. But, virtual conferences did dominate the rest of their list. . Content/education strategy.

Innovation 359

Innovation Las Vegas Communications Education 359

Reid All About it

AUGUST 6, 2021

Agnes Amos-Coleman, MBA, CMP, education, conference, event, certification consultant, Amos-Coleman. If the pandemic taught us anything, it’s that associations underestimated members’ acceptance of digital delivery. Community by Association Book Chat: Build Your Community with Richard Millington. Tue 8/10 at 11 a.m. –

Revenue 195

Revenue Certificate Oklahoma City Strategy 195

Reid All About it

JULY 30, 2021

You’ll walk away with an action plan for writing a series of blogs or articles (that could even lead to a published book!). Presenter: Cathy Fyock, The Business Book Strategist. Agnes Amos-Coleman, MBA, CMP, education, conference, event, certification consultant, Amos-Coleman. The Importance of Integrations to Member Retention.

Newsletter 195

Newsletter Certificate Technology Strategy 195

Reid All About it

JUNE 5, 2020

It turns out I already have more than a dozen of the suggested books in my Kindle, so they should keep me going for a while. He’s written a few books on the topic but the latest is The Second Founding: How the Civil War and Reconstruction Remade the Constitution. Oh yeah, pandemic, virtual conferences, faltering economy and all that.

Innovation 273

Innovation Conference FAQ Industry 273

Smooth The Path

FEBRUARY 18, 2020

and, Walking into the first conference, I felt nervous jitters. I was waiting in line at registration and the author of the book I just read struck up a conversation with me. Suddenly I realized I wasn’t alone, I was surrounded by 500 professionals just like me. Who was I to be there?

System 125

System Conference Industry Member Research 125

WBT Systems

AUGUST 15, 2017

Find new underserved audiences, perhaps the customers of your members, professionals who don’t quite belong in one of your membership categories, employees of member companies, or partners of member companies. Try flipped learning for conference workshops. Experiment with new ways of delivering popular content.

Education 155

Education Marketing Class Mooc 155

Reid All About it

MARCH 25, 2022

Agnes Amos-Coleman, MBA, CMP, education, conference, event, certification consultant, Amos-Coleman. Book Club: The Art of Gathering. Discuss how Parker’s book helps us rethink parties, events, and even workplace meetings. Tue 3/29 at 12:30 p.m. The true magic lies in the connection created between people. Tue 3/29 at 2 p.m.

Revenue 195

Revenue Content Virginia Technology 195

Associations Now

AUGUST 16, 2019

Also: Use data to boost the member experience. I would argue that we should be expending as much, if not more, effort in interpreting the data and using it to shift and shape our behavior to better meet the needs of our members and customers.”. Booking a celebrity speaker for your annual conference is no easy feat.

Social Media 89

Social Media Member Experience Technology Communications 89

Reid All About it

SEPTEMBER 3, 2021

Virtual conferences survey. If virtual or in-person conferences are part of your organization’s strategy—whether you’re a non- or for-profit, large or small organization—please complete the Tagoras 2021 Virtual Conferences survey. Beyond Books & Journals: The Wild World of Content Formats. CAE credits.

Learning Management System 195

Learning Management System Education Technology Review 195

Association Success

APRIL 17, 2017

While I believe that these are on-point categories that recognize the stages of a professional’s life, reflective of the individual member experience, I keep thinking there is something else that needs fixing in the membership model, not just at our association but across the board. They pay for conference attendance.

Price 94

Price Products Conference Course 94

Smooth The Path

DECEMBER 17, 2019

We see deep discounts on conferences, meetings, research, guide books, membership, and more. When organizations Circle-the-Horses, they degrade the experience. The second path is the Fire-Sale path. Instead of pulling in, the organization tries to boost revenues by discounting dues and non-dues revenue streams.

Discount 88

Discount Revenue Resources Products 88

Reid All About it

JUNE 2, 2023

Although Amanda Kaiser says this post is about how her book came to be , it’s really a valuable lesson about defining membership value and engagement. The Art of Mentoring explains why you should consider a mentoring program for your members. If you plan to shop for a new AMS in the near future, make sure you check this out first.

Technology 195

Technology Chicago Education System 195

Smooth The Path

APRIL 23, 2017

If the answers to these questions highlight some gaps between where you are now and where you want to be, find more ideas in this new e-book just for associations: Fueling Exceptional New Member Experiences: Strategies for Onboarding, Engagement, and Retention. Related: Association trend watch: member experiences.

Member Experience 74

Member Experience Class Price Products 74

Reid All About it

JULY 3, 2020

Forget White Fragility : here are ten books America should be reading about race. Learn how to take events online in a way that is going to deliver high value, create an engaging experience, and preserve the outcomes you were seeking to achieve with your in-person conference. Virtual conferences. Pamela Bump, HubSpot ).

Montana 221

Montana North Carolina Review Member Engagement 221

Smooth The Path

JANUARY 2, 2018

Attendees catch me at conferences and reference ideas they found helpful in research reports, or e-books, or posts. The Problems Attendees Experience at Conferences. Belonging to an Association Could Make You Happier.

Social Media 79

Social Media Report Conference Content 79

Associations Now

FEBRUARY 25, 2020

But what really excited me about this job, and maybe the thing I’ll miss the most, are the stories of associations making changes in big and small ways to improve the member experience. Before I leave you, I want to remind readers of a few central tenants of the member experience. Identify member multipliers.

United States 91

United States Member Engagement Member Experience Innovation 91

Elevating Engagement

APRIL 28, 2023

Experiences trigger emotions, and this is good news because purposely creating positive experiences is how we can make the decision to engage easy and fun. Creating positive experiences can often be done at the same time as everything else you’re doing in your schedule.

Member Engagement 88

Member Engagement Recruiting Recruitment Project 88

Reid All About it

JANUARY 21, 2022

The member experience. Too much has changed in our world to keep assuming the member experience you provided pre-pandemic is the experience your members and prospective members want, need, and expect now. MemberSuite suggests how to reevaluate the member experience and apply what you learn.

Survey 195

Survey Newsletter Price Technology 195

Smooth The Path

OCTOBER 10, 2019

Because we run overtime so often, I think we book our walking “appointments” less often than if we stuck to the hour. This window is also when members discover how much time the association will cost them. 1-3 days for a conference and more with travel. Hours for an online conference.

Member Engagement 96

Member Engagement Content Survey Course 96

Reid All About it

APRIL 1, 2022

Listen to the end to hear his book recommendations. Agnes Amos-Coleman, MBA, CMP, education, conference, event, certification consultant, Amos-Coleman. Learn how to be an online magnet to engage stakeholders, attract prospects, and enhance your members’ experiences. – Women Transforming Technology (WT2) Conference.

Revenue 195

Revenue Technology Education Video 195

Reid All About it

MAY 5, 2023

. – Using Member Insights to Power Your Engagement Knowledge is power especially when it comes to understanding, serving and keeping your members for years to come. Learn how engagement builds from our member’s points of view. 1 CAE credit. . 1 CAE credit. More info/register. 1 CAE credit. More info/register.

Chicago 205

Chicago Education Certificate Revenue 205

Smooth The Path

DECEMBER 4, 2017

Do members feel they belong to the association? Does their feeling of belonging equal the sense of belonging they feel when they go to a book club meeting? Or do your members have a more transactional feeling about their membership? One more akin to being a member of Amazon Prime?

Industry 154

Industry Video Course Strategy 154