Use a Chatbot to Answer Members’ FAQs

Associations Now

After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” Jones says.

FAQ 92

Online Video FAQ for New Nonprofit Managers

Wild Apricot

First-time nonprofit managers can often use a bit of guidance from more experienced colleagues, as well as the answers to specific questions. The problem is, there just aren't enough mentors to go around, and perhaps this is especially so in the nonprofit sector where resources are stretched to the limit. What's the solution? Well, Third Sector New England believes it's found a partial solution at any rate.( read more

FAQ 90

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Tips for Preserving Your eLearning Programs

Blue Sky eLearn

Education Services and Technology Vendors. Learning Strategies Learning Technologies Online Learning Uncategorized association education department association education director education director elearning programs and procedures preserving elearning programs

Tips 190

How to Leverage Voice Search for your Association


Businesses will be forced to tailor their online presence to keep up with voice technology. Low hanging fruit: Start with your member or potential member FAQ’s. Hint: FAQ’s also offer your great direction for social media, video, and PR content. Technology Growth

FAQ 70

Questions for Associations to Ask When Choosing an AMS


webinars, on-site training options, videos, searchable FAQs, forums, etc.). online chat, phone, email, online FAQs, etc.). Productivity Technology

FAQ 52

Time for a Conference Chatbot?

Associations Now

But chatbot technology doesn’t need to be limited to the member services department. Abby’s job was to help attendees navigate SXSW, find out what was happening, and get timely answers to FAQs.

New Tech Consortium Looks to Make Computing More Confidential

Associations Now

The Linux Foundation-backed Confidential Computing Consortium aims to bring stakeholders together on emerging technology focused on securing private data while it’s in use.

FAQ 56

Why and How You Should Get Proactive About Customer Service


Upgrading From FAQs to Proactive Advice. Forrester’s Kate Leggett attributes this to technology limitations and to the fact that websites and virtual agents tend to relay outdated information.

FAQ 125

Association Brain Food Weekly: 5.10.19

Reid All About it

The weekly list of free educational events and resources for the association community… “5G, when fully implemented, is poised to be a very big deal, a far bigger transformation in mobile technology than any previous generational shift. How to use FAQ pages to improve SEO.

FAQ 141

The Two Most Important Trends To Know in 2020

Associations Now

Improved Technology. The more that meeting planners can educate themselves on the latest technology—and what’s coming down the road—the more it benefits attendees by offering an exhilarating experience.

FAQ 88

Retail Associations Demand That Visa Fix Flawed EMV Rollout

Associations Now

In the wake of new guidance from the Federal Reserve, which suggests that aspects of Visa’s implementation of chip card technology may be illegal, a coalition of retailers has called on the card processor to fix issues with EMV’s controversial rollout.

FAQ 79

Growth Hacking Your Community with Vanessa DiMauro

Higher Logic

The basics include a welcome program and onboarding process, programmatic outreach, access to support documents and a robust FAQ section. The importance of the community builder within an organization has grown tremendously.

FAQ 198

Getting the ball rolling


If you have documents on best practices, or FAQs, or any other types of information that people often ask for, then post them to the community. Does technology have any impact? Most people expect that online communities are like instant mashed potatoes — just add water and away you go. That is, I’ve seen a a number of cases in which the online community is set up, the invitations are sent out, and then everyone sits back and waits expectantly for the community to appear.

FAQ 40

Keep Members Coming Back

YourMembership Blog

Technology. Include an FAQ page with detailed information on how members can make the most out of their membership: what features are available, when/where are meetings, how can they connect with other members, etc. Membership Software Association Management Software. Solutions. Associations. Nonprofits + Foundations. Chambers + EDCs. Corporate + Social. Education + Alumni. Advantages. Branding. Control. Add-On Products. Support. Pricing. Company. News + Press. Customers.

Tampa 185

How To Design a Digital Badge Strategy

WBT Systems

If you would like to learn more about how Digital Badges are the Future of Association Education , talk to us at ASAE Technology Conference 2016 , or send us a message. Open Badges FAQs via Mozilla OpenBadges.

Learn about something new every day: Curriki


We are focusing initially on developing an online repository for K-12 curricula in the areas of mathematics, science, technology, reading and language arts, and languages. Here is the FAQ. Just heard about this in my NTEN Office Hours chat today.

FAQ 50

Demystifying AI: Q&A with Guillermo Ortiz de Zarate

Association Success

How does this AI technology work? “The technology uses a Knowledge Base (KB) which you maintain by writing articles that answer common questions, like FAQs. Don’t be afraid of using automation to ease customer service interactions. Associations everywhere are using AI to make their processes more efficient. We’ve all heard by now of the radical potential of AI , but it can be hard to connect the dots from these big ideas to small practical steps.

FAQ 40

The Bots are Here: Leading With Our Humanity in the Age of Automation

Beth Kanter

Yeshi is part of the family of technologies we call “bots” that includes robots, artificial intelligence, cyborgs and virtual reality. Automating the FAQ function 24/7 for stakeholders with questions comments, or requests without increasing staff workloads.

Many Standards to Rule Some: Multiple Internet of Things Groups Launch

Associations Now

The goals: The just-launched standards body hopes to take pre-existing technology and use it to build an overarching industry standard it calls Thread, which would add software-based tools to assist with security and device routing, among other things. “We

FAQ 82

American Business Media Merges With Software Association

Associations Now

ABM also provided a FAQ page for members who want more details about the merger and voting process. It creates the nexus that brings together all relevant business models and technologies and forms a platform for future strategic alliances.”.

Renew The Heart & Soul of your Non-Profit for a Chance To Win $10,000

Beth Kanter

If you have questions about the grant, please see the FAQ page on the Heart & Soul site. to recognize and celebrate the work nonprofits do and seek to promote the use of technology in managing the accomplishment of their mission.

The Virtual Association, Part 2 : Off Stage

Off Stage

And as an aside, the FAQ approach to answering questions has great benefits: as social media commentator Clay Shirky says, "Once one person solves the problem once, the problem stays solved for everybody." Technology. Off Stage. 19, 2010 - The Virtual Association, Part 2.

FAQ 56

Keeping the Memories Alive: Storage Association Launches

Associations Now

More details about the fledgling Storage Products Association (SPA) below: Focus on consumers: The California-based SPA was created by major industry players Hitachi Global Storage Technologies, Seagate, Toshiba, and Western Digital.

FAQ 63

Mizz Information: Why Having Staff Be Facebook Emissaries Is a.

Mizz Information

Thats asking a lot of technology (Facebooks iPhone and iPad apps are horrible and setting any privacy settings when posting from them is a b h) and human error, not to mention Facebooks own constant breeches in terms of "oops" moments where they "accidentally" display content thats supposed to be private to a different audience, or when they, without warning change their settings so that previous privacy settings are wiped out. from Facebook Business Account FAQs ).

FAQ 57

The Networked Professional: Principles of Effective Online Networking

Beth Kanter

Protect your privacy and that of others: Click through the privacy settings on social networks, read the Faqs and be sure you understand what the settings mean for your privacy and that of your connections.

FAQ 95

AE on the Verge: Um, because we don't have weekend, holiday.

AE on the Verge

The website may have FAQ section and training videos, but user may be on Blackberry or other device not wanting to fumble with site ; or the site may not feature a perceived immediate problem. technology. (48). AE on the Verge. Association management, meetings and mania. Sunday, July 12, 2009. Um, because we dont have weekend, holiday, evening hours.

FAQ 40