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Member Retention in 2019: Why They Leave & 3 Ways to Keep Them

Higher Logic

In 2019, how do you plan to get your members to stick around? The two biggest reasons they mentioned, after “lack of engagement ” (37%) were: Members c ould not justify membership costs with any significant ROI ( 28% ). Follow Through: Communicate and Check In. Communicate. Member retention: it’s always on our minds.

Marketing 289
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2019 State of Community Management: What Now? 5 Stats with Action Items for Executive Stakeholders + Community Leaders

Higher Logic

The data published in The Community Roundtable’s 10th Annual State of Community Management report was collected from 325 community programs between January and March 2019. Communities are change agents, there’s no doubt about it. Remember: To build a successful, impactful community, you must do it All Together.

Report 166
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Vantaca Partner Spotlight

AvidXchange: Association Management

AvidXchange, the leading provider of accounts payable (AP) and payment automation solutions for the middle market, today announced a renewed partnership with Vantaca , a leading accounting system designed specifically to meet the complex needs of community association managers, accounting teams, board members and homeowners.

System 130
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New Year, New Association Goals: 3 Online Community Building Mistakes to Avoid

Higher Logic

In the spirit of reflection, strategy, and righting our wrongs in the new year, I invite you to take a step back and ask yourself: Am I making any of these online community building mistakes? If so, how committed am I to building a strong and sustainable community in 2019 and beyond? But how to engage? How to track that data?

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Daily Buzz: Make Your Communications More Interactive

Associations Now

When your nonprofit communications team is writing day in and day out, it can be easy to fall back on old templates or too often repeat specific turns of phrase. But when that happens, over time, communications become formulaic, predictable, and unengaging. — George Whitesides (@gtwhitesides) October 23, 2019.

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7 Hard Questions to Evaluate Your Digital Customer Experience

Higher Logic

But they also offer other solutions you can add on for no extra cost, like a community tool. Based on Forrester Research’s US Customer Experience Index, 2019 , “Brands that want to break away from the pack should focus on emotion.” Are your digital communications tailored to customers’ interests? Is this true for you?

eBook 286
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Association Brain Food Weekly: 6.21.19

Reid All About it

This methodology helps you identify and solve the problems that are costing your organization revenue, attention, engagement, time, and/or relevance. 2019 eLearning Hype Curve Predictions: Midyear Update. But for 2019, we came armed with data. 5 Keys to Association Website Success in 2019 (and Beyond). More info/register.