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2015 Favorite Community Reads

Higher Logic

In many ways, 2015 was the year of the private online community. We recently came up with a list of must reads , but wanted to do a broader recap of some of our favorite articles and resources from 2015. The 2015 State of Community Management Report , The Community Roundtable. This is the document for you.

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NAASF Crowdsources Customer Support and Advocacy with Online Community

Higher Logic

The website included rudimentary discussion boards, but the platform posed a challenge for categorizing topics, and members were frustrated by the interface, the delay in posting and the inability to upload documents. Average open rate (for Open Forum digest) : 28% in 2015 and 29% in 2016 - higher than industry average. of membership.

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Build Your Customer Journey Map With 7 Community Touchpoints

Higher Logic

Learn how to build your customer journey map with these seven online community touchpoints. Your online community can be the hub for all relevant documentation, content and videos, and peer groups to start new customers off on the right foot in this first phase of the customer journey. Streamline Customer Onboarding.

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What will 2016 bring for associations?

Aaron Wolowiec

As further evidence, according to Associations Trends’ TRENDS 2015 Report , about two-thirds of survey respondents receive less than half their revenue from dues. So, will there be an uptick in swapping of online materials and open source documents? Or it learns how to better network. So we’ve covered learning and networking.

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Small, But Mighty: A Resource for Small Nonprofit Leaders

Beth Kanter

In 2015, a group of nonprofit leaders, funders, consultants, and researchers passionate about the need to foster high performance in nonprofit organizations collaboratively developed The Performance Imperative: A Framework for Social-Sector Excellence (PI). How small is small? This short document is a call to action.

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So Your Members Want to Add More Communities?

Higher Logic

No matter which method you choose for deciding who can open a community and who can’t, you need to set up a rulebook outlining how to open a community and expectations surrounding it. How should it look? Just as you created terms and conditions for your general community, create a separate document specifically for communities.

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Event, Venue Groups Eye Security Focus After Manchester Attack

Associations Now

venue , which killed 22 people, including children, was the deadliest terror attack on a concert venue since the 2015 shooting at the Bataclan in Paris. ESA was one of many groups to respond to the incident, and did so by sharing a counterterrorism strategy document [PDF], targeted at touring crew members, from The Event Safety Shop.

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